This Privacy Policy applies to Artline Kitchens Pty Ltd (ACN 81 002 845 696) and other entities within the Artline group of companies.
Throughout our website, the terms “we”, “us” and “our” refer to Artline Kitchens. The term “you” or “your” means the end user of this website.
Artline Kitchens is committed to compliance with the Privacy Act 1988 and the adoption of the Australian Privacy Principles (APP) when we collect, hold, use and disclose personal information about individuals, customers and suppliers or other entities who may access our website or contact us directly by other means such as email, phoning our office or by mail.
Personal Information and Australian Privacy Principles (APP)
We have adopted and applied the Australian Privacy Principles (APP) when we collect personal information. We do so in an open and transparent manner to ensure that personal information that is collected is relevant and reasonable with our business functions and activities.
The type of personal information we collect, hold, use or disclose will vary depending on the individuals or entities within the Artline Group or who are other individuals, entities, customers or suppliers who enquiry about our business, products and services.
Personal Information that we may Collect, Hold, Use or Disclose
The personal information we obtain through our website will be necessary for our undertaking of business functions and activities or that the information provided by you as an individual or business is regarded as necessary to the enquiry or may be any additional information to an enquiry and is not necessarily information requested or solicited by Artline Kitchens.
This may include personal or business relating information such as:
- Business and company details, personal names and contact details, employment and other information people voluntarily provide to us.
- Personal and Sensitive Information which we may collect for the purpose of prospective employment.
- Personal and Sensitive Information disclosed by customers and stakeholders when establishing an account with Artline Kitchens or for invoicing purposes of products and services, and related information that may be disclosed when communicating with our Accounts and Finance departments.
- Supplier or a prospective supplier, information about your business and undertakings, experience or skills, services, products and prices.
- A prospective customer or trade business, we may collect information about the type of products or services you are interested in and obtaining from us.
- Complaint details and actions to take.
- Other information as may be required in order to use the website in the way in which it is intended or which you choose to provide information to us.
We will usually collect personal information directly from the relevant individual or from a business through their representative. Personal information can be collected when:
- An enquiry form is completed and submitted regarding information about our products and services, warranties and complaints.
- An application or expression of interest for employment opportunities is submitted.
- An enquiry is made or when communicating with Artline Kitchens through our website, email, fax, phone, post, in person, or using other communication channels.
- An account application is completed.
Collection and Dealing with Personal Information
Personal information is collected in order to conduct business functions and activities. This may include:
- Providing information on products or services to customers and other stakeholders, including direct marketing.
- Verification of an individual’s or business’s identity for financial transactions.
- Employment opportunities and conditions for current and future employees.
- Providing functionality of the website, to monitor or improve the use of and satisfaction with the website and services we provide.
- For internal reporting and the management of contracts and customers.
When we no longer need your personal information for the purposes it was originally obtained, we will ensure that the information is destroyed or de-identified.
Disclosure of Personal Information
Personal information may be disclosed in the following circumstances. This may include:
- Within the Artline Kitchens Group (to related departments or entities of the business)
- Disclosure to third parties for relevant business functions and activities. This may be services providers or outsourcing services, couriers and transport companies, financial institutions for the purpose of processing payments, government entities and business support services.
- As required by law.
When we collect and hold your personal information it may be in the form of paper-based documents and or electronic files.
Security of Personal Information
We will take reasonable steps to secure and safe guard against the loss, misuse, inappropriate access, disclosure or alteration of your personal information and in the course of the destruction or de-identifying of your personal information.
The measures we take include ensuring that electronic data is held in secure servers, electronic databases with password protection, authorised access and virus and firewall protection procedures.
Where sensitive personal information is collected and held, this information is only accessible by designated staff bound by duties of confidentiality and by physical security measures that deal with security of information and possible threats.
Sharing Personal Information with Others
Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any communications with third parties, that information may be passed alone or made public to others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
Changes to the Privacy Policy
We may from time to time amend this Privacy Policy as required by business function or by law. Changes and clarifications will take effect immediately upon their posting on the website.
Accessing and Correcting Personal Information
Personal information can be accessed, amended, or a request made to remove the information by contacting the Privacy Officer using the form below.
We will respond to your request within 30 days of receiving the initial request.
Before we provide access to your personal information, we may require some proof of identity or ownership. We may request a reasonable fee for giving access to your personal information if your request requires considerable time and effort to source and recover.
Complaints on Personal Information
Complaints in relation to how personal information has been collected, held or handled, or potential or alleged breaches of the Privacy Act and the APP this can be made by contacting the Privacy Officer using the form below.
The Privacy Officer will investigate the matter and attempt to resolve the issue, and will inform the complainant in writing about the outcome of the investigation within 14 days. If the complaint is not resolved to the satisfaction of the complainant, the Privacy Officer will provide contact details of the Office of the Australian Information Commissioner where the complaint may be escalated.